AUSPestCheck® is a Virtual Coordination Centre, (VCC), a data aggregation software system designed to collate and provide disease and pest surveillance data for biosecurity and pest management stakeholders in Australia.

AUSPestCheck® provides authorised users with a regional and national presentation of pest and disease activity and is designed to support existing surveillance programs and systems used by jurisdictions and industry.

For more information about AUSPestCheck® please contact us on:
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AUSPestCheck® is a service for registered users only

Terms of use

Compliance with law

All use of AUSPestCheck® by you or your organisation, including provision of data to AUSPestCheck® and use of data obtained from AUSPestCheck®, must be done in accordance with these terms of use and all applicable Commonwealth, State and Territory laws, including laws relating to biosecurity, privacy and intellectual property.

Access to AUSPestCheck®

Access to AUSPestCheck® is restricted to authorised Users, who will be determined at the sole discretion of the Administrator or Steering Committee of the system. PHA may suspend or terminate you or your organisation’s access to AUSPestCheck® at its sole discretion and at any time.

Access and use by Administrator

You and your organisation consent to the Administrator accessing, downloading and/or uploading your organisation’s data, and managing it, including reformatting it, as required to conform to the policies, procedures, styles and formats of AUSPestCheck®.

Your organisation’s rights as a Participant

As a Participant, your organisation:

Your organisation’s obligations as a Participant

As a Participant, your organisation:

Acceptable use policy

You and your organisation agree that you and it:

Your organisation’s account

You and each other user in your organisation agree to:

Website access

You and your organisation acknowledge that access to AUSPestCheck®:

Internet connection

PHA accepts no liability for any interference with, or loss or damage to, your organisation’s computer system, software or data (including loss from viruses, disabling codes, worms or other devices or defects) occurring in relation to your organisation’s internet connection or use of AUSPestCheck®.


Please refer to the privacy policy in relation to access, use and storage of any personal information you provide when accessing and using AUSPestCheck®. This policy is available on the Latest Updates page on AUSPestCheck®. Notwithstanding the terms of the privacy policy, you agree to PHA:

The Administrator will, upon request, give you access to any information which it has collected about you through AUSPestCheck® in accordance with the Privacy Act 1988.

Downloadable documents

If PHA allows you to download particular material from AUSPestCheck® and you download that material, you and your organisation agree to:

Intellectual Property

All intellectual property rights in material made available through AUSPestCheck® remain the property of the owners of that material. You are licensed to use material made available through AUSPestCheck® only for the purposes permitted by these terms of use. You and your organisation agree that the provision of access to AUSPestCheck® does not confer any intellectual property rights (other than the above licence) on you or your organisation and that you and it will not act in a manner which infringes those rights.

Notification service

PHA will use all reasonable efforts to ensure that the information in notifications and alerts provided are accurate and up to date. However, events may occur that delay the transmission of notifications and alerts or otherwise cause the information in those notifications and alerts to be inaccurate or out of date. Accordingly, PHA makes no guarantee that notifications and alerts will be accurate or received in a timely manner.



The information available on AUSPestCheck® is made available for information purposes only and has been provided without warranties of any kind either express or implied. You and your organisation acknowledge and agree that you must exercise your own skill and care with respect to your use of the AUSPestCheck® and carefully evaluate the accuracy, currency, completeness and relevance of information on AUSPestCheck®.

PHA does not warrant or make representations about any of the following:

To the maximum extent permitted by law, PHA expressly excludes all terms and warranties expressed or implied by legislation, the common law, equity, trade, custom or usage, including but not limited to implied warranties of merchantability and fitness for a particular purpose which might otherwise apply to you or your organisation’s use of AUSPestCheck®.


To the maximum extent permitted by law, PHA excludes liability for any loss caused by or arising directly or indirectly from you or your organisation’s use or reliance on the data contained within AUSPestCheck®.

External websites

When AUSPestCheck® provides links to external websites, PHA does not endorse that external website and does not warrant that it is accurate, authentic or complete. PHA does not control and accepts no liability for the content of external websites or for any loss arising from you or your organisation’s use or reliance on those websites. Use by you or your organisation of any external website is governed by the terms of that website and you and your organisation are responsible for being aware of, and ensuring compliance with, any terms of use or privacy statements related to the external websites. The provision of a link within AUSPestCheck® to an external website does not authorise you or your organisation to reproduce, adapt, modify, communicate or in any way deal with the material on that external website.

Privacy Policy

This document is the Privacy Policy of Plant Health Australia Limited (PHA) (Privacy Policy) which applies to the collection of information via the AUSPestCheck website (website).

PHA understands your privacy is important and is committed to respecting your rights and complying with all privacy obligations under the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles (APPs). The APPs are designed to protect your privacy by regulating the way personal information is managed.

Under the Privacy Act, personal information is defined as information or an opinion about an identified individual, or an individual who is reasonably identifiable, irrespective of whether the information or opinion is true or is recorded in a material form (Personal Information).

This Privacy Policy sets out how and when PHA will collect, use and disclose Personal Information obtained via the website, and how you may access your Personal Information.

Collection of Personal Information

  1. Purpose

PHA collects and holds Personal Information that is reasonably necessary for, or related to, the activities and services PHA provides, and to administrative functions associated with these services. Accordingly, PHA collects Personal Information of visitors to the website (visitors) for the primary purposes of improving its services. PHA will only use Personal Information for this purpose, or for a related secondary purpose for which such information was collected.

  1. Kinds of Personal Information collected
    • The kind of Personal Information collected and held by PHA may include your name, email address, home or work address and telephone number, which are encrypted for your security.
    • The kind of computer hardware and software information collected and held by PHA may include IP addresses, browser type, domain names, access time, referring website addresses, average hits per day, most visited pages, length of visit, most and least active day/week/time/date, top referring URLs, top search engines, top search phrases, top search keywords, top browsers and versions and top operating systems.
    • Based upon this information, PHA may record statistics on successful site hits, page hits, document views, visitors who visit the website once and visitors who visit the website more than once.
  2. Method of collection

PHA may collect Personal Information from a range of sources including: directly from you, your use of the PHA website and the use of standard forms.

Use and disclosure of information

  1. PHA may use Personal Information to manage your account, assess eligibility for access to the website, respond to any enquiries made or complaints lodged by you, provide services you have requested, analyse usage and accuracy of the website, and monitor and investigate security breaches.
  2. PHA will only disclose your Personal Information for the purpose it was collected, for a reasonably expected or related secondary purpose, or for other purposes explained at the time of collection.
  3. PHA will only record the email address of the individual who is granted access to the website. This e-mail address will only be used for the purpose for which it was provided, and will not be added to any mailing list or disclosed to a third party without your consent.
  4. No attempt will be made to identify you or your browsing activities individually, except in the unlikely event of an investigation (for example, where a law enforcement agency may exercise a warrant to inspect the Internet Service Provider’s logs).

Security of your Personal Information

  1. PHA will take all reasonable steps as defined by the APPs to ensure your Personal Information is kept securely and is not misused, interfered with or disclosed unless authorised by this Privacy Policy.

Access to, and correction of, your Personal Information

  1. PHA will take reasonable steps to ensure that the Personal Information collected, used or disclosed is accurate, complete or up to date. You can help us to do this by letting us know if your personal details change. You are able to manage your Personal Information including updating, changing or removing Personal Information.
  2. You are entitled to request access to your Personal Information held by PHA by contacting PHA on 02 6215 7700 or by emailing [email protected] PHA may deny your request to access or correct your Personal Information in limited circumstances, in accordance with the APPs. In these circumstances, PHA will provide you with a reason for its decision, and, in the case of a request for correction, PHA will include a statement about the requested correction.

Use of Cookies

  1. PHA uses cookies to record your viewing preferences or other input submitted by you to provide a secure, personalised experience on the website. Cookies are small data files that a website is able to place on a user’s computer hard drive or in its memory to record aspects of that user’s experience of the website.
  2. You have the ability to accept or decline cookies, most browsers automatically accept cookies however you can modify your browser settings to decline cookies if you prefer.
  3. Cookies are not used by the website for identifying or tracking site visitors or for passing details to third parties.


  1. The website may contain links to websites operated by third parties. PHA makes no representations or warranties in relation to the privacy practices of third party websites and is not responsible for the privacy practices or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.


  1. You are able to make a complaint with regard to the collection, disclosure or retention of your Personal Information by contacting PHA on 02 6215 7700 or by emailing [email protected]
  2. PHA will consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint.
  3. If your complaint requires more detailed consideration or investigation, PHA will endeavour to complete the investigation into your complaint promptly. PHA may ask you to provide further information about your complaint and the outcome you are seeking. PHA will then typically gather facts, locate and review relevant documents and speak with individuals involved. In most cases, PHA will investigate and respond to a complaint within 30 days of receipt of your complaint. If the matter is more complex or the investigation may take longer, PHA will let you know.
  4. If you are not satisfied with the response to your query or with the resolution of your request or complaint, you may make a further complaint to the Office of the Australian Information Commissioner on 1300 363 992 or by using the contact details found at

Variations and Updates to this Privacy Policy

  1. PHA will review this Privacy Policy regularly, and may make changes from time to time. If so, PHA will update this Privacy Policy to reflect those changes. The updated version of this Privacy Policy will be effective from the date of posting on the website. PHA recommend that you visit the website regularly to keep up to date with any changes.
  2. This Privacy Policy was last updated on 6 March 2019.

Contact Us

If you want to know more about AUSPestCheck® you can reach us on: